Thank you for shopping with Readwell Jewellery.
We value your trust and aim to provide high-quality jewellery. Please read our Refund & Cancellation Policy carefully before making a purchase.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order.
- Once the order is processed or shipped, cancellation requests will not be accepted.
- To cancel an order, please contact us immediately at:
- Email: support@readwell.shop
- Phone: +91-XXXXXXXXXX
2. Refund Eligibility
Refunds are applicable only in the following cases:
- Product received is damaged or defective
- Wrong product delivered
- Product missing from the order
⚠️ Unboxing video is mandatory for all refund or replacement claims.
3. Non-Refundable Items
Due to the nature of jewellery products, the following items are non-refundable:
- Customized or made-to-order jewellery
- Products damaged due to misuse or mishandling
- Products without original packaging, invoice, or certificate
- Sale or discounted items (unless damaged)
4. Refund Process
- After inspection and approval, the refund will be processed.
- Refunds will be credited to the original payment method used at checkout.
⏳ Refund processing time:
- 5–7 business days after approval
- Bank processing may take additional time
5. Shipping Charges
Shipping charges are non-refundable
Return shipping costs (if applicable) must be borne by the customer unless the product is defective or incorrect
6. Payment Gateway Refunds
All refunds are processed securely through our payment partners such as PhonePe, Razorpay, Paytm, etc.
We do not provide cash refunds.
7. Exchange Policy (Optional)
Exchanges are allowed only for damaged or incorrect products.
Exchange requests must be raised within 48 hours of delivery.
8. Contact Us
Business Name: Readwell Jewellery
Name: GONDALIYA HIRALI ASHWINBHAI
Phone no: 9879898223
Address: A-607, dev residency, savaliya circle, near yogi villa, Surat City, PO: Varachha Road, DIST: Surat, Gujarat 395006
GST NO: 24EERPG8240F1ZE